Apple has recently announced that it will be offering a new repair program that will grant customers more options for the most common out-of-warranty iPhone repairs. The company will provide more independent repair businesses — large or small — with the same genuine parts, tools, training, repair manuals, and diagnostics as its Apple Authorized Service Providers (AASPs). The program is […]
Business is concerned with not only offering goods and services to make a profit but also ensuring that customers are satisfied with their market offer. Now, given the interaction between a company and its customers, problems may arise from time to time during and after the transaction process. How customer problems are handled can make a huge difference on whether a […]
Today, there is a cry not so much for more information, but information that is accurate and relevant to one’s needs. The fact is people are currently loaded and bamboozled with information of all sorts and from a multitude of different sources. A major contribution to this information explosion is technology and the Internet in particular One could argue that […]
Although each customer is unique, they all expect three things in common, that is: A quality product. A Reliable service. Reasonable prices. Put another way, customers expect more bang for the buck. Moreover, in today’s competitive environment, the companies that will survive and continue to do well are those which are customer-centric in their service. This means therefore that these […]
Customers are considered to be assets of a company; therefore, they are deemed valuable and must be protected. It follows then that dissatisfied customers are bad news for any company that is vying for customers’ attention and ultimately seeking to gain their loyalty. Now, here are 10 reasons for customer complaints and why they switch to the competitor: 1) Poor […]
Customers defect from doing business with a company for various reasons. These may include: • Dissatisfaction with product delivery, price, service, installation, or the physical environment • The mishandling of a complaint • Failure to communicate changes • Feelings of neglect • Lack of social responsibility The fact is in the long run, business profits are tied to a company’s […]
